obé Frequently Asked Questions (FAQ)

How do I sign up for a free trial?

You can sign up for a free trial at http://www.obefitness.com.

FAQ ABOUT THE OBÉ PLATFORM

What is obé?

obé is a modern fitness platform designed to cut the guesswork out of working out and empower women to fall in love with moving their bodies—for good. Take a quiz to share your fitness goals, and we’ll create a personalized, progressive at-home workout plan for you to follow (in minutes!). 

Like to do your own thing? Try out 20+ class types across 10,000+ on-demand classes with options from HIIT, Dance Cardio, and Boxing to Strength, Pilates, Sculpt, and more. Go for a progressive training program when you’re ready to learn something new (like Yoga or how to run a 5K) or reset your fitness routine with a 7-14-day challenge. Plus, explore features like cycle syncing workouts, class suggestions based on mood, Express options for busy days, and more.  

What does personalized fitness mean?

Goodbye, guesswork. We create a tailored fitness plan just for you to follow, with progressive classes selected specifically for your goals and preferences. Taking workouts à la carte can help you get into a workout routine and enjoy some fitness benefits—but to feel and see more substantial results like a change in your body composition, weight loss, increased strength, or better stamina—following a progressive plan is key. 

How it works: You take a short quiz and tell us about your workout preferences, habits, and goals. From there, we’ll curate a personalized class plan that will auto-populate in your Schedule tab. You’ll always have 2 weeks of progressive classes, which refresh and update as you go. You also have the flexibility to move classes around or pause your plan to accommodate your schedule and life! 

Where is obé available?

obé is available only to residents of the United States and Canada. If you live outside the US or Canada, you can sign up for obé if you have an American or Canadian credit card. However, certain features like live classes may not be available.

What class types do you offer?

Variety is the name of the game! obé offers 20+ class types for all fitness levels. No need to feel intimidated—our expert instructors guide you through every step and offer modifications.

Our class types fall into 4 categories:

  • Cardio classes include: HIIT, Dance HIIT, Dance Cardio, Boxing, Bounce, Jump, Ride, Step, Endurance, Run, and Walk
  • Strength classes include: Sculpt, Pilates, Strength, Power, and Barre
  • Yoga classes include: Vinyasa Yoga, Yoga Sculpt, Restorative Yoga, Breathwork, and Meditation
  • Activate/Recover classes include: Warmup, Cool-down, Stretch, and Foam Roll

Find our complete guide to obé class types here.

What equipment do I need?

obé classes are designed for all levels, so many of our workouts are designed to be done with your body weight—just filter by “no equipment” in our class library. You can always level up with resistance loops, dumbbells, ankle weights, and sliders. Some of our newer class types involve extra equipment, such as a bike, jump rope, or kettlebell. 

How often do you add new classes to the on-demand library?

New on-demand classes are added daily! We like to keep it fresh around here.

When is obé live?

We live-stream classes 6 days a week. Check out the live schedule—automatically adjusted to your time zone—for exact class times. Pro tip: add them to your calendar for a reminder ahead of class! 

How do I stream obé classes?

You can stream obé on your web browser, the iOS app, or the Android app. The bigger the screen, the better the experience. We’re compatible with Chromecast and Apple TV (more on how to stream to your TV here). 

Please note: obé is not compatible with your Smart TV’s web browser.

Can I share obé with a friend?

Yes! You can share a 30-day Guest Pass with anyone who’s not (yet!) an obé member. 

Can I take classes offline? 

Going somewhere without WiFi—maybe an exotic travel destination, camping getaway, or somewhere quiet and remote? Perhaps you’ll spend some time abroad outside the U.S. or Canada? obé members can download and save up to 30 on-demand workout classes directly to their obé iOS app, thanks to offline mode. Read how to add them to your library here

Do you offer personal training?

We do! With obé Personal Training, you can get one-on-one coaching from your favorite instructors. They’ll work with you to level up your personalized plan based on your goals and check in with you via chat. This is the perfect way to get extra accountability and support in your fitness journey.

Do you offer cycle tracking and cycle syncing resources?

Of course! With Collections like Working Out On Your Cycle, cycle tracking, and insights, there are tons of tools on obé to help you get more in tune with your body. 

How can I connect with the obé community?

Join the conversation and tap into daily fitness tips, tricks, and educational resources on the obé Instagram. You can also connect with obé members outside of class in our private Facebook group

FAQ ABOUT OBÉ MEMBERSHIP

What’s included in my membership?

An obé membership allows you to tap into your personalized class plan, which always includes 2 weeks’ worth of progressive workouts. You can also tune into live classes and enjoy unlimited access to a library of 10,000+ classes on-demand with new content added daily. Programs, Challenges, and obé Collections are all included!  Plus, explore features like cycle syncing workouts, class suggestions based on mood, and Express options for busy days.

Members also get access to obé smartphone and TV apps, audio-only and offline classes, a weekly members-only newsletter, progress tracking tools, and more. 

Will my membership automatically renew?

After starting a free trial, you’ll automatically be billed for the membership plan you selected (monthly or annual) after your trial period unless you cancel prior. Both annual and monthly memberships will automatically renew unless you cancel before your next billing cycle.

How do I apply a promo code?

When signing up, after you’ve selected a subscription plan, enter the code in the box that says ‘Gift or Promo Code.’

Promo codes are only valid for new membership subscribers at the time of sign-up on www.obefitness.com.

Can I switch my subscription from monthly to annual?

Yes! You can upgrade to annual and join the Level Up Club at any time, Once you switch your membership plan from monthly to annual, you will automatically be charged a prorated annual membership fee. The amount is determined by subtracting the unused days from your current monthly billing cycle. Please note you may only downgrade your membership plan from annual to monthly when you are within 30 days of your renewal date.

What’s the benefit of an annual membership?

Besides saving on your membership (with annual, you pay $14.17/month instead of $24.99/month—that’s 43% less!), you’ll also be able to access exclusive classes like Level Up Club Stacks, plus enjoy special offers and discounts from our partners. 

How can I change my membership plan?

If you created your account on our website, head to your account settings:

  • Sign in to your account
  • Select your initials, located in the right-hand corner of the menu
  • Select ‘Manage Subscription’
  • Select ‘Annual Membership’
  • Select ‘Save Changes’

If you created your account within the iOS app, head to your Apple subscription settings:

  • Go to your iOS settings
  • Select your name, located at the top of your settings page
  • Select ‘iTunes & App Store’
  • Select Apple ID (your Apple ID email)
  • Select ‘View Apple ID’ and sign in to your Apple ID account
  • Scroll down to Subscriptions and select ‘Manage’
  • Select obé; under options select ‘Annual,’ then press confirm

If you signed up with our Android app, head to Subscription settings:

  • Open the Google Play app on your phone or visit https://play.google.com from a web browser
  • Navigate to ‘My Subscriptions’
  • On the App: At the top left, tap the profile icon, tap ‘Payments & Subscriptions,’ then ‘Subscriptions’
  • On the Web: Click ‘My Subscriptions’ in the left Nav Bar, then select the subscription you want to change
  • Tap ‘Cancel Subscription’
  • Once your subscription has ended, open the obé app and log into your account, then select your new subscription plan

How can I update my payment information?

If you created your account on our website, you can update your payment information on account settings. Sign in to your account on http://www.obefitness.com, select your initials on the upper right-hand corner of the menu, then ‘Manage Subscription.’ Scroll down to update your billing information under the ‘Change Credit Card’ section.

If you created your account within the iOS app, you are billed by Apple through your iTunes account. If you created your account within the Android app, you are billed by Google through your Google Play account.

How can I access copies of my receipts?

Sign in to your account on obefitness.com and navigate to the ‘Manage Subscription’ page under your profile settings. From there, you’ll see an option for ‘Billing Details.’ Receipts remain available for the duration of your active membership.

How do I cancel my membership?

You can cancel your membership at any time! Sign into your account on www.obefitness.com, navigate to your subscription settings under your profile (look for your initials in the upper right-hand corner of the menu), select, ‘Manage Subscription,’ then scroll down to follow instructions for canceling your subscription. This is not accessible on the app.

If you created your account with Apple or Google Play, you’ll need to cancel within your Apple or Google Play subscription settings. Please note that deleting the app does not cancel your subscription.

After canceling your subscription, you’ll continue to have access to your account until the end of your current billing period. Canceling your subscription will not provide refunds.

If you have more questions, contact us at [email protected]. We’re happy to help!

TECHNICAL FAQ

How can I improve my streaming quality?

If you’re tuning in from the app:

  • Confirm you’re using the latest app version: Log out of the app version you’re currently using, delete it from your phone completely, and then download the latest version from the app store.
  • Confirm you have the latest operating software on your phone. Older software versions can cause compatibility issues that can affect streaming quality.

If you’re tuning in from the website:

  • Clear your browser cache: You will typically find controls to clear cached images and files in the ‘history’ or ‘clear browsing data’ sections of the browser settings menu.
  • Update your browser version: Older browser versions may have settings or other compatibility issues that prevent you from streaming video or audio content.

Where can I find details about the terms of service?

Please click here to view our terms of service.

Note: There is no affiliation, connection, association, or endorsement of the products, goods, or services displayed on this page by the copyright owners, featured recording artists, and authors of the sound recordings (and the musical works embodied therein) transmitted through the Feed.fm player.

Where can I find details about the privacy policy?

You can review it here.

Where can I find details about the merchandise refund policy?

You can review it here

I read through all your FAQs but I still have a question. How do I contact obé?

You email any additional questions to [email protected] and send suggestions or feedback to [email protected]. We’re all ears!

Author


Leave a Reply

%d bloggers like this: