Frequently Asked Questions (FAQ)


How can I sign up for a free trial?

Welcome! You can sign up for a free trial on www.obefitness.com.

What equipment do I need?

obé classes are designed for all levels. You don’t need any equipment for many classes—just filter by “no equipment” in our class library. You can always level up with resistance loops, dumbbells, ankle weights, and sliders. Some of our newer class types involve extra equipment, such as a bike, jump rope, or kettlebell. Find our recommendations in our Amazon shop.

When is obé live?

We live stream classes every day, 7 days a week. Exact times are listed on the schedule and adjust based on your time zone.

How do I stream obé’s workouts?

We are webiOS app-based, and Android app-based. We’ve found that the bigger the screen, the better the experience. We’re compatible with Chromecast and Apple TV. Find our complete guide to casting to your TV here.

Please note: obé is not compatible with your Smart TV’s web browser.

How does class tracking work?

We launched Class Tracker as a tool for you to track your weekly progress and help you Strive for Five! The tracker counts live and on-demand classes that you’ve taken on www.obefitness.com or through our iOS app or Android app. In order to make sure your classes are being tracked when streaming obé to your TV, follow our instructions above on how to stream obé to your TV.

Do I have to reserve my class in advance?

The add to calendar function is a tool to make your life easier and keep you accountable by helping you plan your workouts. You don’t need to sign up to take a class and can join at any time!

Where is obé available?

obé is available only to residents of the United States and Canada. If you live outside the US or Canada, you can sign up for obé if you have an American or Canadian credit card. However, certain features like Live or Replay classes, may not be available.

What class types do you offer?

If there’s one thing that sets obé (far) above the rest, it’s our A-to-Z, everything-but-the-kitchen-sink variety. If you’re not familiar with any class type, don’t be intimidated—our expert instructors will guide you and offer any necessary modifications.

Our class types fall into 4 categories: Cardio, Strength Training, Yoga, and Activate/Recover.

  • Cardio classes include: HIIT, Dance HIIT, Dance Cardio, Cardio Boxing, Bounce, Jump, and Ride
  • Strength classes include: Sculpt, Pilates, Strength, Power, and Barre
  • Yoga classes include: Vinyasa Yoga, Yoga Sculpt, Restorative Yoga, and Meditation
  • Activate/Recover classes include: Warmup, Cool-down, Stretch, and Foam Roll

Find our complete guide to obé class types here.

Can I share obé with a friend?

Yes! You can share a 30-day Guest Pass with anyone who’s not (yet!) an obé member. Plus, when your friend officially joins obé, you’ll receive a $54 refund or credit on your account—that’s two months free! (You must be a direct member who signed up on obefitness.com to be eligible for this incentive—find our Guest Pass FAQs here.)

How can I save a favorite class?

You can add any class to your Collections by selecting the bookmark icon in the video thumbnail or video description page. You can access all your “bookmarked” classes on your “Profile” page under the “Collections” tab. If you already had classes that were in your Favorites, they are saved in your collections as well, under “Favorites.”

Learn more about Collections here.

What is offline mode?

Using the latest version of our iOS app, you can pre-download and store up to seven on-demand and audio classes directly to your app, so you can go ALL IN with us, even when your WiFi is FULL OUT! REPLAY classes are not available offline. This feature is coming soon to Android!

What are your subscription plan offerings?

You can subscribe to either a monthly or annual subscription. Annual members get access to a library of exclusive classes and additional perks!

Can I switch my subscription from monthly to annual?

Yes! If you decide to change to an annual subscription, you will be charged a prorated amount at the exact time you make the switch based on where you are in your monthly billing plan. You will be unable to switch back to a monthly membership until you are in the last 30 days of your current upgraded membership.

How do I apply a promo code?

When signing up, after you’ve selected a subscription plan, enter the code in the box that says ‘Gift or Promo Code’ when signing up and selecting your subscription plan.

Promo codes are only valid for new membership subscribers at the time of sign up on www.obefitness.com.

How can I change my membership plan?

If you created your account on our website, you can change to an annual membership within your account settings:

  • Sign in to your account on www.obefitness.com
  • Select your initials, located in the right-hand corner
  • Select “Manage Subscription”
  • Select “Annual Membership”
  • Select “Save Changes”

Once you switch, your new membership will begin and you will be charged a full or prorated amount based on where you are in your current plan. Promo and discount codes are not valid on membership upgrades and will be void. You may only downgrade your membership when you are within 30 days of your renewal date.

If you created your account within the iOS app, you can change to an annual membership within your Apple subscription settings:

  • Go to your iOS settings
  • Select your name, located at the top of your settings page
  • Select iTunes & App Store
  • Select Apple ID (your Apple ID email)
  • Select View Apple ID and sign in to your Apple ID account
  • Scroll down to Subscriptions and select Manage
  • Select obé and under options select Annual then press confirm

If you signed up with our Android app, you can change to Annual within your Google Subscription settings:

  • Open the Google Play app on your phone or visit https://play.google.com from a web browser
  • Navigate to My Subscriptions
  • On the App: At the top left, tap the profile icon. Tap Payments & subscriptions then Subscriptions
  • On the Web: Click My subscriptions in the left Nav Bar then select the subscription you want to change
  • Tap Cancel subscription
  • Once your subscription has ended, open the obé app and login into your account, and select your new subscription plan

How can I update my payment information?

If you created your account on our website, you can update your payment information within your account settings. Sign in to your account on www.obefitness.com, select your initials, located in the upper right-hand corner, followed by “Manage Subscription”. Scroll down to update your billing information within the “Change Credit Card” section.

If you created your account within the iOS app, you are billed by Apple through your iTunes account. If you created your account within the Android app, you are billed by Google through your Google Play account.

How can I access copies of my receipts?

Sign in to your account on obefitness.com and navigate to your “Manage Subscription” page. From there you will see the option to select “Billing Details”. Receipts remain available for the duration of your active membership.

How often do you add new classes to the on-demand library?

New on-demand classes are added every single day! We’ve always got you covered.

How can I connect with the obé community?

Connect with obé members outside of class in our private Facebook group. From #SweatySelfies to recipes, books, travel recommendations & everything in between, the private Facebook group is an incredible resource for daily motivation (in class or in life!). Join the conversation here.

You can also make friends on the obé website and app! To learn more on how to get started check out our Friending FAQs.

How can I improve my streaming quality?

If you’re tuning in from the app:

  • Confirm you’re using the latest app version: Log out of the app version you’re currently using, delete it from your phone completely, then download the latest version from the app store.
  • Confirm you have the latest operating software on your phone. Older software versions can cause compatibility issues that can affect streaming quality.

If you’re tuning in from the website:

  • Clear your browser cache: You will typically find controls to clear cached images and files in the “history” or “clear browsing data” sections of the browser settings menu.
  • Update your browser version: Older browser versions may have settings or other compatibility issues that prevent you from streaming video or audio content.

How can I cancel my membership?

You can cancel your membership by signing into your account on www.obefitness.com and navigate to your subscription settings: select your initials or profile picture, located in the upper right-hand corner, followed by “Manage Subscription.” Scroll down to how to cancel your subscription and follow the instructions. This is not accessible on the app.

If you created your account with Apple or Google Play, you will need to cancel within your Apple or Google Play subscription settings. Please note that deleting the app does not cancel your subscription.

After canceling your subscription, you will continue to have access to your account until the end of your current billing period. Canceling your subscription will not provide refunds.

Where can I find details about the terms of service?

Please click here to view our terms of service.

Note: There is no affiliation, connection, association or endorsement of the products, goods or services displayed on this page by the copyright owners, featured recording artists and authors of the sound recordings (and the musical works embodied therein) transmitted through the Feed.fm player.

Where can I find details about the privacy policy?

Please click here to view our privacy policy.

Where can I find details about the merchandise refund policy?

Please click here to view our merchandise refund policy.

I read through all your FAQs but I still have a question. Is there somewhere I can contact you?

You can reach us at [email protected] if you have any questions or [email protected] with suggestions and feedback!


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